Version 1. Updated [08 July 2025]
1. Who We Are and What This Agreement Does
1.1 We, Clarion Defence Digital Limited of Bedford House, 69-79 Fulham High Street, London (“Clarion”), licence you to use:
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the DSEI Gateway mobile application software, the data supplied with the software, (“App”) and any updates or supplements to it.
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any related electronic documentation (“Documentation”).
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the service you connect to via the App and the content we provide to you through it (“Service”).
as permitted in these Terms.
1.2 These Terms apply to the Service, your use of the App and to Clarion’s DSEI Gateway membership programme ("Membership") and the associated benefits provided as part of Membership. By purchasing or using the Service, App or Membership, you agree to be bound by these Terms.
2. Privacy and Data Protection
When you purchase Membership and/or register for the App, it will be necessary for us to obtain from you and process certain information (such as your name, address, date of birth, etc.) which we will treat as “personal data” for the purposes of data protection law. We take your privacy seriously and how we use any personal data you give us is set out in our Privacy Notice: https://clarionevents.com/privacy-policy.
3. Membership Eligibility
3.1 To accept these Terms, use the App and become a member of DSEI Gateway (“Member”), you must be at least 18 years old.
3.2 You may only become a Member in a professional capacity, using the Membership wholly or mainly in connection with your trade, business and profession, and must be engaged in legitimate areas of one or more of defence and associated industry, the government, equipment procurement organisations, defence colleges or research establishments.
3.3 Membership is available to individuals only and Memberships are not transferable.
3.4 Individuals who apply for Memberships must go through a security and verification process. Clarion is not obliged to accept an application for Membership. Notification will be provided if the application is not accepted. Once accepted and following receipt of payment, Clarion will process the registration and the Member will subsequently receive confirmation.
4. Membership Duration and Renewal
4.1 You can become a member by completing the registration process on our website.
4.2 All Memberships are subject to a 12 month minimum term.
4.3 Membership is valid for 12 months from the date of activation (“Membership Period”) depending on your chosen package.
4.4 Payments can either be made bi-annually (6 month renewals) or annually (12 month renewals)
4.5 Memberships paid by credit card automatically renew each Membership Period unless you cancel your membership before the renewal date (see paragraph 4.5 below)
4.6 You will receive two reminders prior to your renewal date.
4.7 If you do not wish to renew your Membership you must inform Clarion at the earliest opportunity and at least 10 days before the end of your Membership Period otherwise your Membership will automatically be renewed. Clarion may contact lapsed Members regarding re-joining.
5. Membership Fees and Payment
5.1 All Members must pay a membership fee, which is due and payable at the time of registration. The Membership is valid from the day that the Membership order is accepted. You are not entitled to cancel or terminate before the expiry of the Membership Period.
5.2 Membership fees for any renewal period are due and payable on the date of each renewal.
5.3 Fees paid are non-refundable unless your application for Membership is not accepted by Clarion, in which case any fees will be refunded by Clarion on the terms of clause 5.4 below.
5.4 If Customer is entitled to a refund, Clarion will make the reimbursement using the same means of payment as Customer used for the initial transaction and Customer will not incur any fees as a result of the reimbursement save for Clarion reserving the right to deduct an administration fee and any bank charges payable by it as a result of the reimbursement.
5.5 We reserve the right to increase the price of your Membership subscription on an annual basis. If so you will be informed of any fee increase within your renewal notifications.
5.6 Upon expiry of your Membership you will no longer be a Member and you will no longer be entitled to receive any Membership benefits.
5.7 Without prejudice to any other rights and remedies Clarion may have under these Terms or at law, if a Member fails to pay any amount due under this agreement by the due date for payment, Clarion may, at its discretion:
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a) suspend the provision of the Services and App and refuse to let the Member enjoy the benefits of the service until Member has made such payment in full; and/or
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b) charge interest on the overdue amount, payable immediately on demand, from the due date for payment of the same up to the date of actual receipt, at the rate of 5% per annum above the Bank of England base rate from time to time.
5.8 The Member shall not be entitled, under this agreement or at law, to set off any amount owed to it by Clarion against any present or future amount which Member owes to Clarion under or in connection with this agreement.
5.9 Following suspension or termination of any Membership, you will no longer be entitled to receive any Membership benefits and invitations to Members-only activities and all associated Membership email communications will cease. A suspension will only be lifted once payment has been received.
6. Member Benefits
6. 1 Membership benefits may be accessed by the named holder only. Membership is personal and cannot be transferred to another person. Members are not permitted to allow another person to use their Membership or benefits or to sell, rent or otherwise monetise their Membership and/or benefits.
6.2 To access your Membership benefits at events, you must present your digital Membership card. Members may also be asked to provide identification. Screenshots of Membership cards will not be accepted as proof of Membership.
6.3 Your Membership benefits are set out in the Membership section of the DSEI website. Please note that Member benefits may change from time to time. Clarion reserves the right to modify, add, or remove benefits at its discretion.
7. Members’ Events
7.1 As a Member, you will have access to a programme of events organised by Clarion for its Members. Some Member events will require an extra cost in addition to the annual Membership fee. A current events programme will be made available to Members via the Membership App and Membership section of the DSEI website and can be accessed via your account. We reserve the right to cancel or rearrange Member events.
7.2 Tickets for both free and paid-for Member events will be available on a first-come, first-served basis via the ticketing pages on the App. You must log into your account to identify yourself as a Member in order to book a ticket. Events will be limited by capacity, therefore attendance cannot be guaranteed to all Members and we recommend booking event tickets in advance. If you have booked a ticket but are subsequently unable to attend a particular event, we ask that you cancel via the App as soon as possible, and prior to the start of the event, so the place can be made available to another Member. If you book tickets and then fail to attend three or more events within a Membership Period, you will be unable to book any further events for a period of one month after each of the third and any subsequent missed events.
7.3 Members' tickets for paid events are non-refundable.
7.4 Clarion is not responsible for the views or opinions expressed by individual speakers at Members’ events.
7.5 Photography and recording of Member events by attendees is not permitted in order to protect the privacy of the audience and speakers connected to the event.
8. Member Conduct
8.1 As a Member, you agree to behave respectfully towards Clarion staff and other members while participating in any Member activities or events. Any behaviour deemed disruptive, harmful, offensive or in violation of Clarion’s policies may result in suspension or termination of your Membership and/or removal from events.
8.2 Clarion reserves the right to delete comments or content, block users from using the App, suspend or terminate your Membership without a refund, or conduct further investigations, if in its reasonable opinion you behave in a way which is inappropriate or considered to be harassing, causing distress or inconvenience to other members or Clarion staff or may bring Clarion into disrepute.
9. Our right to cancel or suspend your Membership or refuse Membership benefits
9.1 Clarion reserves the right not to fulfil, suspend or cancel a Membership if are found to be in breach of these Terms or if we reasonably suspect you are in breach or will breach these Terms.
9.2 Clarion also reserves the right to suspend or terminate your membership if it becomes aware of or reasonably suspects that a Member has shared their Membership or access details to allow others to use Membership benefits.
9.3 If you are removed from a paid-for event or your Membership is terminated due to a breach of these Terms, you will not receive a refund for the ticket price or your Membership fee.
9.4 Membership rights shall cease on a Member's death or on an individual ceasing to be a Member.
10. Credit/Debit card payments
10.1 The credit/debit card information you provide us for a Membership transaction is used solely for the purpose of processing that Membership transaction. If we are unable to process payment from the credit/debit card details you have provided we will contact you to verify your card details.
10.2 If you are not using your own credit/debit card to pay for the Membership subscription, you must have the permission of the credit/debit card holder before entering payment details. When you subscribe to Membership you are confirming that you have obtained the express prior permission of the credit/debit card holder.
11. Your right to cancel
11.1 You may cancel your membership at any time by contacting our membership team at membership@dsei.co.uk Cancellations will take effect at the end of the current Membership period. We do not offer refunds for Membership fees already paid.
12. Member Communications
12.1 When you join as a Member, you will need to create an account with us by using an email address and password. You warrant that if you have provided a non-business domain email address (such as, but not limited to, gmail, hotmail, etc) you are doing so in the context of it being used for your business and not personal interactions with Clarion.
12.2 We will send communications about your Membership to the email address associated with your account. You can unsubscribe from receiving emails at any time using the link included on emails sent to you. You can also change your email preferences by logging into your account and editing your preferences. How we use your personal data in relation to emailing you is dealt with in our Privacy Notice.
12.3 After expiry or cancellation of your Membership, you will continue to receive email updates from us giving you the opportunity to renew your Membership. If you do not wish to hear from Clarion after your Membership expires, please unsubscribe by logging into your account and using the preference centre or via the footer in any email from Clarion.
13. Confidentiality
13.1 You agree to comply with any rules regarding confidentiality communicated at or prior to any Membership events you attend and to comply with any requests from other Members or the organisers to treat as confidential information shared with you at such events or on the App.
14. Liability
14. 1 Except in respect of the losses described in clause 14.2 below:
14.1.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
14.1.2 our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100%) of the total sums paid by you in the current Membership Period.
14.2 Nothing in these Terms shall limit or exclude our liability for:
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death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
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fraud or fraudulent misrepresentation; or
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any matter in respect of which it would be unlawful for us to exclude or restrict liability.
14.3 The App and the Services are provided for general information purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
15. Changes to Terms and Membership
15.1 We reserve the right to amend these Terms, your Membership and Membership benefits at any time. Your continued use of the Membership after any such changes constitutes your acceptance of the new Terms. You will be notified of any significant changes to your Membership via email.
16. Clarion Intellectual Property Rights and Licence Restrictions
16.1 Members and their guests shall not use Clarion or DSEI Gateway names, logos, trade marks, service marks, copyright materials or other identifying features without our express prior written permission. No licence is granted or implied by Membership.
16.2 All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these Terms.
17. Use of the App
17.1 In return for your agreeing to comply with these Terms you may:
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download or stream a copy of the App onto devices and view, use and display the App and the Service on such devices for your professional purposes only.
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use any Documentation to support your permitted use of the App and the Service; and
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receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.
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You may not transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
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From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.
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The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
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You agree that you will:
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not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
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not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
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not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
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not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:
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is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
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is not used to create any software that is substantially similar in its expression to the App;
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is kept secure; and
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is used only for the Permitted Objective;
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comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.
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We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.
18. Acceptable Use Restrictions
18.1 You must:
18.1.1 not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
18.1.2 not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);
18.1.3 not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
18.1.4 not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
18.1.5 not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.
19. General
19.1 If our provision of the Membership or Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
19.2 This contract is between you and us. Nobody else can enforce it.
19.3 We can transfer our contract with you, so that a different organisation is responsible for supplying Membership. You cannot transfer our contract with you to someone else.
19.4 If a court or other authority decides that some of these Terms are unlawful, the rest of the Terms will continue to apply.
19.5 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
20. Governing Law
20.1 These Terms are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England
21. Contact Information
For any questions or concerns about the Membership, the App, the Services or these Terms, please contact us at:
Email: membership@dsei.co.uk
Post: Clarion Defence Digital Ltd, Fulham Green, 69-79 Fulham High Street, London, SW6 3JW
We will aim to respond to any communication received within seven working days. This may be an acknowledgement of receipt whilst further investigations are carried out.
