Please log out of the page via the top right-hand corner, on the login page select 'Resend registration code' and fill out your details. Your badge will be sent to you via no-reply@dsei.co.uk, you must print your badge before you arrive. If you arrive onsite without a printed badge, you will need to access the event via ExCel East - Prince Regent DLR station. 

The boulevard will be open to visitors from 0800, however, the doors for DSEI will not open until 0930 - Tuesday 12 September to Friday 15 September 2023. 

The exhibition opening times are Tuesday, Wednesday and Thursday 0930 - 1700, and Friday from 0930 - 1600.

At ExCeL there is free, fast WiFi which is suitable for browsing, social media, and email. When you arrive at the venue, you just need to sign in to '_ExCeL FREE Wi-Fi' using their standard log in, or via LinkedIn, Facebook, or Twitter.

The full floor plan is available in the event guide and the DSEI Connect App.

You can approach any of the ExCeL team who can help you with a medical emergency, or go to level 0 on the boulevard and down the stairs by N4/S4.

If you have a printed PDF badge, you can access the event through the west entrance, accessible via Custom House Station or the Elizabeth Line.

PLEASE NOTE: You cannot access the event through the West Entrance without your printed PDF badge. If you arrive onsite without a printed badge, you must access the show via the East Entrance, accessible through the DLR station - Prince Regent. Your confirmation email does not qualify as a PDF badge.
 

WEST ENTRANCE: Printed Badge Holders Only.

PLEASE NOTE: Printed badge holders only. Individuals must have a printed badge. (Colour printed is advised). Neither an approval email, nor a badge on a smartphone, count as a badge. Individuals that try to enter via the West Entrance without a badge will be turned away and asked to go to the East Entrance via the DLR.
 

EAST ENTRANCE: Badge Print, Upgrade, Queries and Printed Badge Holders

PLEASE NOTE: If an individual holds a pending email, they are not able to enter DSEI. You can check your status in the visitor portal under My Registration Status. 

UPGRADES: Individuals wanting to upgrade to MeetMe products will be able to do so on the visitor portal, the East Entrance or at the lounges themselves.

My status is awaiting verification, when will I be approved?

The verification process is not instant, you will need to await an approval email before arriving onsite. Verification can take up to 5 hours during show open, please contact customersolutoons@dsei.co.uk if you have been waiting longer than 5 hours. 

PLEASE NOTE: Please ensure you add no-reply@dsei.co.uk to your safe senders list and check your spam/junk folder.

A visa invitation letter can be obtained via your confirmation email once your registration has been approved.

Please navigate to the following link to book your disabled parking space for the show: click here

Once you have selected the days you will require parking and inserted your registration number, this will take you through to the payment stage and at the bottom you can insert a note. In this box, please specify that you require a disabled space and the venue will accommodate this for you.

Please note, you will need your approved DSEI badge in order to enter the car park, along with the email confirmation that your car park booking has been approved.

If you have any questions or need to make any amends, please contact the venue directly at traffic@excel.london and quote your order number.

ExCeL are able to provide mobility scooters onsite at the event free of charge. They are subject to availability so please email your enquiry to info@excel.london and they will confirm if there is one available for you to borrow. A form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan.

All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access. Additionally, ExCeL are able to provide mobility scooters onsite at the event free of charge if you would require the use of this. They are subject to availability so please email your enquiry to info@excel.london and they will confirm if there is one available for you to borrow.

There will be cloakrooms available for delegates, exhibitors, and contractors, located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0. ICC Capital Suite and the Platinum Suite have their own cloakrooms.

There are two Note ATMs near the west entrance of the venue by Costa and Orzo Deli, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4.

Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.

The prayer room can be accessed through the grey door next to the S9 entrance on the boulevard.

If you think you've lost something at ExCeL London, please complete the form at https://notlost.com/excel-london.

There are power bank rental units spread throughout the boulevard (next to Venue Services and at hall entrances N4, N7 and S9). 

You can rent a power bank for just £2.00 for the first hour and then it's capped at £4.00 per day. Return the power bank to any Joos unit in London. You also have the option to purchase a power bank outright for £30.00. 

Payment options: 

Pay through the Joos app

Use the contactless card terminal on the side of the unit

For more information, visit the Joos customer page joos.app/customers/. And don't worry, you won't be held liable for any damage or losses to our Joos products (stations of power banks). Joos have you covered with full public liability.

It is advised that event attendees travel to ExCeL London on the TfL Network (Tube, Elizabeth Line, London Overground, DLR etc.).

Event attendees that do not live in London are advised to use drive and park at outer London station car parks and complete their journey to ExCeL on TfL services. Advisable parking locations in the north, east, south and west London are detailed overleaf.

If you are unable to utilise a park and rail service in outer London then alternative car parks within inner London can be found at Westfield Stratford, Stratford International NCP, Canary Wharf and The O2

Users of these facilities can travel to ExCeL London by using TfL services, namely the Jubilee Line and Docklands Light Railway.

A guide to train times can be found here.

ExCeL London has over 40 onsite cafés, bars and restaurants, including numerous concessions within the venue itself. There are restaurants with table-service for more formal dining as well as grab and go option. For further information visit ExCel's food and drink page.

There are four water refill stations located by the East and West Entrances as well as by the halls S4 and S7.

DSEI will be operating shuttle buses during the event, the timetable for this and the location of these buses can be found here.

The DSEI Connect Content Hub will be launched after DSEI 2023 and will be available to all attendees for 2 years after the event. 

The DSEI Connect Content Hub offers a range of live and on-demand discussion forums and insight pieces that cover the latest operational requirements of the global armed forces and connects the industry across a variety of insightful content. The UK MoD works with the DSEI team to identify key future challenges for the defence and security sector. 

All DSEI Connect Club Members have access to the entire on-demand content library, including all streamed content from DSEI at ExCeL, London. We will be sending an email notification to all DSEI attendees once the platform is live.

The video from every session will be available on DSEI Connect two weeks after the show, including all the keynote speakers and TV sessions. We will share any slides that the speakers give us permission to share.

You can download the DSEI Connect app from your app store. You will need your badge number and the email address you registered with. If you need any assistance, please visit the DSEI Information Desks on the main boulevard. Located outside Hall 7, Entrance C and Hall 4, Entrance B.

You will be able to book the ship visit on-site at the concierge desks on the Boulevard.

We can’t give out any contact details of speakers, but you can use the MeetMe feature on DSEI Connect to reach out to them yourself.

Printing lead times require that the show materials are submitted to our printers a week before the show opens, and a lot can change in that time. There are QR codes included in the show guide and on the individual forum agenda boards which take you to the website agenda, which we endeavour to keep as accurate as possible at all times.

The Clarion stand is located outside S10 above the restaurant.

Defence Engage is a member-only marketplace network, super-charging supplier discoverability and connectivity in the Defence supply chain.

Primes can tap into our SME community to increase innovation and supplier diversification. Suppliers, whether established in defence or not, this is the chance to get in front of the most influential people in the solution selection and procurement process.

We have decided not to run DSEI Waterborne Demonstrations in 2023. Due to the expansion of phase 3 development and limited space alongside the dock edge. This decision was not taken lightly. Rest assured the Waterborne Demonstrations will return in 2025.

Printing will be available at our concierge desk and information point - located outside Hall 7 - Entrance C and Hall 4, Entrance B.